Terms of Service
All material displayed on Pure-Text.net—excluding advertisements, social media logos, and some images—belong to me, Lauren I. Ruiz, unless otherwise stated somewhere on the site.
By accepting to perform editorial services, I affirm that I will return the work within a reasonable time (or in the time agreed upon), while keeping its author or the party responsible for the piece updated on any potential problems or changes, and that I will uphold the expectations outlined on this site and/or in our correspondence.
By requesting service, visitors become customers and affirm that they are serious about receiving editorial services and that they will pay the amount due within three days to two weeks of a request of service or within the time agreed upon.
For those I charge at a per-word rate (usually new clients), if the scope of work changes, I will charge extra on top of the original quote. I'll inform you of this before proceeding.
Examples of the scope changing are:
• The client accidentally sends the wrong file and I have already begun work (if I haven't begun, I won't charge extra as long as the word count/difficulty stays the same).
• The client makes last-minute changes and wants to send an updated document (if I haven't begun, I won't charge extra as long as the word count/difficulty stays the same).
• The client wants to add one last chapter or a few more pages, or also have me work on a synopsis or book blurbs.
For hourly clients (usually clients who already have a sense of my prices), if the scope of work changes (e.g., pages are added), the deadline or proposed turnaround may need to be relooked at.
Scheduling in Advance and Time Frames
For various reasons, sometimes projects are scheduled months in advance. Depending on how my schedule plays out in the meantime, I may move your expected turnaround date, but I'll try my best not to! and I respect all firm deadlines.
If You Terminate a Project
If you've scheduled in advance and have also paid far in advance, you may, of course, recant the project before I begin. However, it's important to note that I will keep 30% of the payment (this is comparable to a non-refundable deposit). The reason I will keep a percentage of the payment is that holding slots sometimes causes me to turn down other clients. Furthermore, I may have to work to refill that slot for which I was counting on being paid. Of course, I will view this on a case-by-case basis.
Alternatively, you may leave the payment with me as a credit that I can honor in the future with a different project.
Recanting a project once I've already started is highly discouraged, but if it must be done for whatever reason, I will return the project as is, which means I may not have gone through my changes or comments (possibly rendering my work crude), I will keep the full compensation for the work completed up till that point, and I will return the rest of the amount paid.
If I Terminate a Project
In the rare even that I terminate a project (because of illness, incompatibility, etc.), unless we come to some other agreement, I will not return any work, but I will return the full amount paid.
Quality of Service
Though I strive for a flawless service, I cannot guarantee that I will always provide editing and proofreading that is 100% error-free because I am, as the saying goes, only human.
That said, the English language is constantly evolving and even the "established" rules are disputed, so a correction a customer, a teacher, or a reader considers wrong is invariably right in the eyes of another client, another teacher, and another reader. Remember, all edits are for you to accept or reject, and I welcome the submission of style sheets, even if hastily written.
If you are unsure about an edit, or if you have any concerns, please e-mail me. Chances are I can alleviate your worry.
Please keep in mind that a turnaround time (a good estimate) provided by me is not the same as a deadline imposed by the client. At times, I will adjust turnaround times if my schedule calls for it. However, I will keep the client in mind always.
If a project is too large or too dense for me to complete before a desired deadline, I will let the customer know beforehand so he/she can refer to a different service.
In the event that I cannot make a deadline once I've accepted the project, and perhaps begun, I will alert the customer in advance, and the customer will be entitled to a full or partial refund (PayPal fees will not be refunded).
Compensation for any loss, damage, harm, or other negative consequences of using my services will not exceed the amount paid for the services. See below for refund information.
My refund policy is not a no-questions-asked guarantee, but it is reasonable and should please those who are serious about editorial services and want to ensure they get adequate attention. My service doesn't stop at editing or proofreading; it ends when you're happy.
Conditions of a Refund
1. Substantial/valid examples that render my work inept must be e-mailed to me within 10 days of my sending out a project.
2. I must agree with the claim(s), and I will if they have valid basis.
3. I will offer a full refund. (PayPal/money order fees will not be refunded.)
The information on this page and on this website is subject to change—however, customer satisfaction is always considered.
If a situation arises that isn't covered in the terms, I will work with the client as best I can until we come to a decision that we both consider fair. I am always open to discussion and suggestions.
Terms updated on 12/3/16